Capital One Financial Corp.’s five-year mission to transform its information technology operations to a “serverless-first” ...

The mortgage industry is in the midst of a necessary rebuild. Years of rising complexity, margin compression, regulatory pressure, and fragmented technology have revealed structural weaknesses in how ...

Hampton Roads, Va.-based Sentara Health is shifting to a new market-based operating model for its 12 hospitals. Eric Conley, Sentara’s executive vice president and president of acute and post-acute ...

Investment managers are operating in an environment defined by constant, relentless change. Whether expanding into private markets, navigating evolving regulatory reporting requirements, or ...

Toll Brothers’ Q1 2026 results reveal a disciplined operating model built around customer personalization, mix management and capital-efficient land strategy rather than a simple luxury-market ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

Pacvue’s commerce operating system enables MPG to advance its operating model across retail media, ecommerce operations, and performance analytics ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...